Shipping & Delivery Policy

1. Where we deliver

We deliver within the United Arab Emirates only — Dubai, Sharjah, Ajman and Abu Dhabi. We do not ship internationally. If your address falls outside the areas covered at checkout, contact us before ordering and we will tell you whether we can arrange delivery.

2. Delivery fees

Delivery fees are charged in UAE Dirham (AED) and are added to your order at checkout, calculated from the delivery emirate. The amounts below are indicative — the exact fee for your address is always shown on the checkout page before you pay.

Promotional campaigns may reduce or waive the delivery fee; where they apply, the discount is shown in your order summary.

3. Delivery times and slots

Orders are delivered in the time slot you select at checkout (Gulf Standard Time, UTC+4):

• 9 – 12 hrs
• 12 – 15 hrs
• 15 – 18 hrs
• 18 – 21 hrs
• 21 – 23 hrs

Slots are estimates. Traffic, weather, building access rules and other conditions outside our control may shift a delivery; if we expect a material delay we will contact the sender.

4. Order cut-off times

Every arrangement is made by hand after your order is confirmed, so we need a minimum amount of time before the start of the chosen slot. The checkout only offers slots that still meet these minimums:

• Collection from our boutique — at least 3 hours.
• Delivery within Dubai — at least 4 hours.
• Delivery to Sharjah, Ajman or Abu Dhabi — at least 6 hours.

Orders can be scheduled up to several weeks in advance. For large, bespoke or event orders we recommend contacting us at least 48 hours ahead.

5. Working days

We prepare and deliver orders Daily 9:00 AM – 9:00 PM. Our atelier is closed on Thursday — our florists' day off — so no deliveries or collections are scheduled on that day and it cannot be selected at checkout.

6. Collection from our boutique

7. Receiving the delivery

• Please make sure the recipient's name, full address (including building, floor and apartment or villa number) and a reachable phone number are correct. We cannot be held responsible for a delivery that fails because the details given were wrong or incomplete.
• Our driver contacts the recipient on arrival. If nobody answers, we wait a short time, then call the sender to agree what to do — leave the order with a concierge, security or reception, or return it to the boutique.
• Where the order is left with a third party at the sender's request, the delivery is treated as completed.
• A second delivery attempt after a failed one may be charged at the standard delivery fee for that emirate.
• For gift deliveries we do not disclose the sender's details to the recipient unless you ask us to.

8. Problems with a delivery

If your order arrives late, damaged or incorrect, see our Refund & Cancellation Policy — you may choose a free replacement or a refund. To cancel or move a delivery, contact us as early as possible.